When someone dies, it can feel like the world has stopped. Whether the death was expected or came as a shock, those first few moments are often filled with emotion and uncertainty. You may feel overwhelmed, unsure who to call, or what to do next.
We also have a free guide on what to do when someone dies, for everything you need to know about what happens after a death.
Every death is different. Some people die peacefully after a long illness, surrounded by loved ones. Others pass away unexpectedly, leaving us with many questions. However it happens, you're not alone. There are professionals, services, and organisations ready to guide you through the process.
In this article, we’ll explain what happens when someone dies at home in the UK, including who to call, what paperwork is needed, and how the person is taken into care. We’ll also cover the emotional side: How to cope with those first moments, and how to make sure you get the support you need. You don't have to do it all at once — just one step at a time.
First steps when someone dies at home
When someone dies at home, what you do first depends on whether the death was expected or unexpected. This distinction affects who you need to contact and how things move forward.
If the person was receiving palliative or end-of-life care, the death may have been anticipated. In these cases, a GP, district nurse, or care provider will usually have explained what to do when the time comes.
But if the death is unexpected, for example, if someone passes away suddenly in their sleep, or is found unresponsive, you should call 999 straight away.
Who to call when someone dies at home
You might be wondering: Who do you call when someone dies at home in the UK? It depends on the situation.
If the death is expected, call the person’s GP or out-of-hours medical service. They will send someone to verify the death — a legal step that confirms the person has died. Once this is done, a Medical Certificate of Cause of Death (MCCD) can be issued by the GP. This is essential for registering the death.
If the death is unexpected, call 999. Emergency services will attend and confirm whether the person has died. Because the death is unexpected, the police must be informed. They will likely arrive with the paramedics and take brief statements. Their role is to make sure everything is in order, not to treat you as a suspect.
It’s natural to feel worried when the police are involved, but please don’t be alarmed — their presence is part of standard procedure. They’re there to ensure everything is handled correctly and with care.
If there are no suspicious circumstances, the death may be referred to a coroner, especially if the person hasn’t seen a doctor recently.
What to say on the call
When you call 999, explain:
- Your name and location
- That someone has died
- Whether the death was expected or not
- The person’s name and age (if known)
- Any medical conditions or recent care they received
The person on the other end of the line will talk you through what happens next and send help if needed.
What happens when someone dies unexpectedly at home
An unexpected death at home often brings more immediate activity, which can be distressing to witness, especially if you were not prepared.
Here’s what to expect:
- Paramedics will arrive and may attempt resuscitation unless the person is clearly deceased.
- If death is confirmed, they will inform the police, who will then attend the scene.
- The police will ask basic questions to confirm there are no suspicious circumstances. This can be unsettling, but it’s routine.
- The coroner may be contacted, especially if the cause of death is unclear.
- If the coroner decides a post-mortem is needed, the person’s body will be taken to a hospital or mortuary. You will be told where.
In some cases, the body may not be taken immediately. If the coroner does not take over, you'll need to contact a funeral director to collect the person once the death is confirmed.
If you're unsure what’s happening, don’t be afraid to ask the attending professionals. They’re there to help and will explain everything clearly.
What happens when someone dies at home from a known illness
When someone dies at home under the care of a GP or palliative team, the process is often more peaceful, though no less emotional.
Once the death is verified, the GP or care provider will prepare the medical certificate. This certificate lists the cause of death and allows you to register it.
You can then contact a funeral director of your choice to take the person into their care.
Many people in this situation find it comforting to sit quietly with their loved ones for a while. You might light a candle, play their favourite music, or simply take a few moments to say goodbye before making any arrangements.
Who takes the body when someone dies at home?
Once a death is confirmed, the next step is to arrange for the person to be taken into the care of a funeral director.
If a coroner is involved: If the death was unexpected and referred to the coroner, their team will arrange collection. You don’t need to do anything at this stage.
If there is no coroner involvement: You will need to choose a funeral provider, and they will arrange collection once the medical professional has confirmed the death.
If the person had a funeral plan in place, the details should be in their paperwork. If you’re unsure who to call, take your time and choose a provider who feels right for you.
Practical next steps after the death
Once the immediate steps are complete, there are some important tasks to follow up on in the days ahead.
1. Registering the death
You must register the death within five days in England, Wales and Northern Ireland, or eight days in Scotland. You’ll need the medical certificate and some basic information about the person. You can find more information about how to do this in our article on registering a death in the UK.
2. Notifying others
Use the Tell Us Once service to inform government departments such as:
- The Department for Work and Pensions
- HMRC
- The Passport Office
- The DVLA
3. Starting funeral arrangements
Whether or not the person left wishes or a plan, you’ll now begin to think about the funeral. If you're considering a respectful, simple and unattended cremation, Pure Cremation can help you arrange this. Choosing a pure cremation gives you the time and space to hold a ceremony or celebration of life at a later time.
What to expect emotionally and practically
In the hours after a death, especially at home, it’s natural to feel frozen, distressed, or unsure of what to do.
You might worry about small details, like what to do with the person’s belongings, how to talk to others, or whether it’s okay to just sit quietly for a while. It is.
If there are children or pets in the home, try to create a calm space. Let young children know, in gentle language, what has happened. You don’t need to explain everything right away, just that the person has died, and that the child is safe and loved.
Consider asking a trusted friend, neighbour, or relative to be with you, or to help make calls if you feel unable to do so.
You may also wish to contact a grief support service or speak to your GP in the days that follow. Help is out there, and you don’t have to cope alone.
Focus on one step at a time by calling the right people, having the death confirmed, and taking things from there.
