For help and advice call 0800 033 7737

Funeral Help and Advice

FAQs

Frequently Asked Questions

We have put together our most frequently asked questions so that you can easily find what you are looking for.

You can check out our FAQs by clicking the button below:

Explore FAQs

About our Service

Our Simple Process

We want to keep our process as simple as possible to ensure that arranging your loved one's funeral isn't more stressful than it needs to be. Our specialised care team can help you every step of the way, whether it is filling out paperwork or guidance on DWP or Social Fund.


5 Simple Steps:

  1. Whether you contact us via our website or call our dedicated team, we are available 24/7 to make arrangements
  2. Our caring team can help you with any paperwork
  3. We liaise with GPs to ensure the relevant forms are completed
  4. Once everything is complete, we can arrange for the cremation to happen. Let us know if you would like to be informed on this date
  5. We aim to hand deliver the ashes within 21 days of the cremation, or we can scatter the ashes at our Garden of Remembrance

Arranging with us means you can choose how to say goodbye to your loved one. Tap here to inspire you on a truly personal farewell.



Grieving Alone and Together booklet

Request a free copy of our Grieving Alone & Together booklet

Responding to the loss of your loved one during the COVID-19 pandemic.

Fill in our simple form for your free copy of our Grieving Alone & Together booklet. You will receive a free PDF download, and you can also request a free physical copy.

Request today

Celebration of Life

Saying Goodbye

Choosing an unattended direct cremation gives you the freedom to say goodbye to your loved one in a truly personal way and at a time and place that suits everyone.

You'll find inspiration for personal farewells by clicking the button below.

Find Inspiration

Bereavement Help

Useful advice for the bereaved

Registering a Death

Need to know how to register a death, who can register and what you need? Click the button below:

How to register

Death and Social Media

We offer advice on what to do with social media accounts and how to talk about death online.

Learn what to do

Dealing with Grief

People react to grief in different ways, so every person will deal with a loss differently.

Find out how

Help with Funeral Costs

If you are on qualifying benefits you may be able to get a Funeral Expenses Payment (known in Scotland as Funeral Expenses Assistance) from the DWP (Department of Work and Pensions). Please be aware that other factors may affect your ability to make a successful claim.

In England and Wales - The maximum award will cover the cremation fees + any doctors’ fees + £700 towards the funeral provider’s costs.

A similar amount is available in Scotland but more people qualify and the £700 towards funeral costs will be uplifted slightly each year from 2019.

We recommend you make your application by telephone as soon as possible on 0800 731 0469.

If you are eligible for help Pure Cremation will immediately provide the provisional date plus a full and final invoice that the DWP will need to begin processing your claim. Please note that, in order to protect you from incurring costs, we will not be able to begin looking after someone that has died in hospital until the DWP has confirmed that an award will actually be made, which could take up to 6 weeks. We may be able to move forward more quickly if you or a representative can provide a deposit. Naturally, this would be partially or fully refunded if you receive an award from the DWP. Our friendly team will be happy to discuss your situation in complete confidence.

OUR SERVICES

How can we help?

Pure Cremation provides a simple direct cremation service that you can arrange online or over the phone. You can arrange this now for someone who has passed away (available 24/7 via telephone), or plan ahead for yourself (Mon-Fri: 8:00-18:00, Saturday 9:00-17:00, Sunday 10:00-16:00).

Prepaid funeral plans

Plan ahead for complete peace of mind for you and your family, thanks to the Pure Promise. All our plans are covered by the Pure Guarantee, so choose the payment option that fits your budget and relax in the knowledge that today's prices are locked in.


Click the button to find out more:


Funeral Plans

Arrange a funeral today

Our simple all-inclusive service has everything you need to arrange a fuss-free cremation for someone who has already passed away. You can reach us 24/7 for help, advice and immediate care.


Click the button to find out more:


Arrange a funeral

The Pure Guarantee

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Your plan is 100% guaranteed to pay for your simple, unattended cremation when the time comes. Here’s how:


  • If you choose our Trust Plan, the money paid is placed into the independent Pure Cremation Funeral Planning Trust. This Trust guarantees to pay for your cremation when you need it. The Trust is managed by independent trustees and reviewed every year by an independent expert to ensure there are always sufficient funds available for your cremation. When last reviewed at 31 December 2020 the PCFP Trust had a very healthy surplus, holding 132% of all the money that would be needed to pay for every single plan holder’s direct cremation at once.

  • If you choose our Over 50s Funeral Plan, your plan is guaranteed by Scottish Friendly Assurance who are one of the largest mutual life insurance providers in the UK, with over 150 years’ experience.

  • If you choose to pay for a plan by instalments your payment amount will never increase. Once you have made at least 24 payments, your cremation will be provided should you die, with no further costs even if you have not completed all payments into the plan, provided your payments are up to date.

The Pure Promise

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  • Peace of mind – we take care of the simple, unattended cremation so your loved ones can concentrate on taking care of each other.

  • No hidden costs - there will be nothing more for your family or loved ones to pay for the service covered by the plan.

  • Expert help and support when you need it most – one phone call to our expert team provides guidance, care and attention for your family, keeping everything simple and as stress-free as possible.

  • Always here to help – our Customer Care Team is available 24 hours a day, 365 days a year to provide urgent support to the bereaved.

  • A Trusted Provider– our lovely customers rate us 4.9 out of 5 on Trustpilot.

Additional Links and Support Services

Blog Posts

Latest Blog

To view more articles, click here to visit our Blog page

All About Alternative Funerals in the UK

Ways to Cope With a Death Anniversary

Do You Have to Have a Funeral?

Call us today:

0800 033 7737

Need advice or want to begin arranging with us? Our dedicated team offers expert guidance and support and can help you get started.

Pure Cremation Funeral Planning Limited is the funeral plan provider. Registered Address: Charlton Park Crematorium, Charlton Down, Andover, SP11 0TA. Registered in England and Wales No. 09906976.

For copyright purposes only: © Copyright Pure Cremation Ltd 2022
The term “Pure Cremation” is a registered trademark of Pure Cremation Ltd and protected by law. Pure Cremation Ltd is a Company registered in England no. 09703301.