Questions our customers ask

Where does the cremation take place?

Pure Cremation offers an unrivalled continuity of care, from the first phone call to the hand delivery of the ashes. If you pass away in England or Wales, then the unattended cremation will take place at Charlton Park Crematorium, in the Hampshire countryside.

Unattended cremations for people who pass away in Scotland take place at the stunning Clyde Coast and Garnock Valley Crematorium or The Hurlet Crematorium.

In all cases, the cremation is performed by dedicated staff, who treat everyone with the same level of dignified, respect and care.

How can I be sure the ashes returned will be my loved one's?

Pure Cremation is proud to go above and beyond the strict UK rules for identity checking. Each person we look after is given a unique identification code, which is scanned at each stage of care.

  • Each coffin’s identity is checked when it arrives at the crematorium. All data must match the documents submitted to the crematorium before it can be accepted
  • This identity is checked again, before the coffin enters the cremation chamber, and a ceramic disc bearing the specific cremation number is placed on the coffin
  • The identity is checked and logged again once the remains and the ceramic disc are removed from the cremation chamber
  • This identity is logged once more when the remains go through the final step: preparation to return to the family

Pure Cremation is one of the only direct cremation providers in the UK to use this visible proof of identity.

How can I pay for a cremation needed now?

Pure Cremation Limited's lower prices and various payment options make this easier. We accept payments from multiple family members for cremations needed now.


Looking after your family comes first. If your loved one passes away at home, in a nursing home or hospice we will not ask for any money before we set out. We do require full payment before booking the cremation. In all other cases we ask for full payment before bringing your loved one into our care.


Payment methods:


Bank transfer – quick, secure and free. Our bank details are on the invoice so you can use on-line banking or take the invoice into a local branch. Remember it is perfectly proper to use funds from the deceased’s account to pay for their funeral.


Card payment – we accept all major credit cards and of course you can pay by debit card.


Funeral plans – we are happy to accept plans from a wide range of providers, as well as Pure Cremation clients. If your plan allows you to choose the funeral director we’ll do the rest. Please be aware that some plan values are very modest and may not cover the entire cost.


Social Fund Funeral Award from the DWP – we have a process in place to assist individuals who qualify for help with funeral costs, often without any deposit payment.


If you cannot afford a funeral and cannot get help from the DWP you have some options. In the case of a death in hospital you can ask the relevant NHS Trust to carry out the funeral, or in the case of a death in the community, contact the local Social Services team. There are also charities that may be able to assist.

Get in touch. We’re only a phone call away

Our lovely people will help you get started and answer any questions.

0800 470 23 93

For a prepaid funeral plan from Pure Cremation Funeral Planning Ltd

Mon-Thurs: 8:30am-8pm, Fri: 8.30am-6pm, Sat: 9am-5pm, Bank Holidays: 10am-4pm.


To arrange a funeral with Pure Cremation Ltd

Lines open 24 hours, 7 days a week.


Free Funeral Plan guide

Request our complete guide today - explore whether a Pure Cremation Plan is right for you and discover the different payment options available. If you would like to request an audio version, please call us.

Get your free guide 

Support services

You are not alone. There are many organisations that offer support and care to the bereaved, and here you’ll find information and links to a few of the best-known:

cruse logo
Cruse Bereavement Care


Helpline opening hours: Monday - Friday 9:30am - 5pm (excluding bank holidays) with extended hours on Tuesdays, Wednesdays and Thursdays to 8pm

Veterans uk logo
Veterans UK Helpline


Normal Service 8.00 am to 5.00 pm Monday to Friday When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

sobs logo
Survivors of Bereavement by Suicide


A self help organisation which exists to meet the needs of those bereaved by the suicide of a family member or anyone close to them.

Age uk logo
Age UK


Open 8am-7pm, every day of the year.

Offers advice or information on money, care or health.

independent age
Independent Age


Open 8.30am-6.30pm Monday to Friday, 9am-1pm on Saturday and closed on Sundays and bank holidays

Free and impartial advice on issues such as care and support, money and benefits, health and mobility.

campaign to end loneliness
Campaign to End Loneliness
The Samaritans


You can call any time, day or night

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.

the money advice service
Money Advice Service


Free impartial financial advice to help you manage your money better.

the good grief trust
The Good Grief Trust


Free useful information, helplines, advice and encouraging stories from others to help with grief.

gov uk
Civil Legal Advice


Use the interactive tool to find out if you can get help if you are entitled to legal aid. Does not help with probate but can help with debt advice if your home is at risk.

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Death Notification Service


Bereavement Advice Centre offers a free Death Notification Service.