Our 2025 Complaints Publication Report
Firm name: Pure Cremation Funeral Planning Limited
Period covered in this report: 01 January 2025 to 31 December 2025
Brands/trading names covered: Pure Cremation Funeral Planning Ltd, Pure Cremation, Pure
| Number of complaints opened by volume of business |
|
|||||||
|---|---|---|---|---|---|---|---|---|
| Product / service grouping |
Provision (at reporting period end date)1 |
Intermediation (within the reporting period)2 | Number of complaints opened3 | Number of complaints closed4 |
% closed within 3 days |
% closed after 3 days but within 8 weeks |
% upheld |
Main cause of complaints opened |
| Funeral Plans | 5.7 | N/A | 1396 | 1399 | 75% | 25% | 51% | Customer Service |
Useful notes for readers:
- This is the number of complaints per 1,000 customers and equates to around 1 complaint for every 175 customers in 2025
- We neither use intermediaries nor act as one being solely a funeral plan provider
- This is the total number of complaints we received in 2025
- This is the total number of complaints we closed in 2025 (higher than the number received due to complaints being carried over from December 2024)