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Direct Cremation Code of Practice

Pure Cremation Group Ltd – Direct Cremation Code of Practice

This Code of Practice is presented as the standard to which all firms offering Direct Cremation to the public should strive to operate.

It has been drawn up to ensure that, as the adoption rate of Direct Cremation increases, families are provided with an option that delivers the same level of care and dignity to the bereaved and the deceased as would be expected from the best traditional funeral providers.

It is designed to address the obligations of the Direct Cremation Provider in four key areas:

  • Obligations to the Family
  • Obligations for the Care of the Deceased
  • Obligations to the Public
  • Obligations to their Staff

Each section starts with an Ethical Principle that sets the goals and ideals that should be applied. The Ethical Principle is followed by the applicable sections of the Code of Practice which lists specific types of conduct that is either required or prohibited.

 

I.  Service to Families

Ethical Principle: All funeral directors have an ethical obligation to serve each family in a professional and caring manner, being respectful of their wishes and confidences, being honest and fair in all dealings with them, and being considerate of those of lesser means. This is even more important where the client rarely meets staff of the firm, instead dealing with them by post, email or telephone.

 

Code of Practice

  • Firms shall provide funeral services to families without regard to religion, race, colour, national origin, sex, sexual orientation or disability.
  • Firms shall comply with all applicable laws and regulations relating to the prepayment of funeral services.
  • Firms should publish their Terms of Business, Privacy Policy and business ownership details on their website and provide printed copies on request.
  • All clients shall be provided with information under the Consumer Contracts (Information, Cancellations and Additional Charges) Regulations 2013 as soon as is practicable after instructing the firm.
  • Firms shall provide pricing information on their website and in their printed materials which should enable each client to easily understand the charges that will apply to them.
  • Firms shall protect confidential information pertaining to the deceased or the family of the deceased from disclosure.
  • Firms shall carry out all aspects of the funeral service in a competent and respectful manner.
  • Firms shall properly account for and remit any monies, documents, or personal property that belongs to others that comes into the firm’s possession.
  • Firms shall not engage in any unprofessional conduct of a character likely to deceive, defraud or harm the families they serve in the course of providing professional care.

 

II.  Care of the Deceased

Ethical Principle: Firms have an ethical obligation to care for each deceased person with the highest levels of respect and dignity, and to transport, prepare and shelter the remains in a professional, caring and conscientious manner. Vehicles should be modern and well maintained and the deceased should be stored in refrigerated conditions.

 

Code of Practice

  • All deceased persons shall be treated with proper care and dignity during transfer from the place of death and subsequent transportation  of the remains.
  • Only authorised personnel of the funeral home or those persons authorised by the family shall be in attendance during the transfer of the remains.
  • All deceased persons in the firm’s possession shall be treated with proper care and dignity and shall be properly covered at all times.
  • Firms shall use refrigerated storage of sufficient size for the number of deceased persons that shall be in their care.
  • The deceased shall be placed in a new and unused coffin as soon as is practicable upon arrival at the firm’s premises. All deceased  persons and any property and effects shall be properly identifiable at all times. This shall be by a minimum of a wristband and appropriate labels.
  • Permission should be sought for the recycling of any pacemaker present. Pacemakers should be removed at the earliest opportunity.
  • Instructions should be obtained regarding any jewellery or other personal effects. Any such items present should be recorded in the mortuary register and unless otherwise instructed should be removed at the earliest opportunity, properly identified and kept safe until returned to the family.
  • Firms shall not violate any statute, ordinance, or regulation affecting the handling, custody, care or transportation of human remains.

 

III.  Obligations to the Public

Ethical Principle: Firms have an ethical obligation to the public to offer their services and to operate their businesses in accordance with the highest principles of honesty, fair dealing and professionalism.

Code of Practice

  • Firms shall not engage in any unprofessional conduct which is likely to defraud or deceive the public.
  • Firms shall not engage in false or misleading advertising. All advertising shall comply with the requirements of:
    • The British Code of Advertising Practice
    • The British Code of Sales Promotion Practice
    • OFCOM
    • The Radio Authority Advertising and Sponsorship Code
    • Any other relevant Codes or Legislation
  • Firms shall not personally or through an agent or employee solicit deceased human remains, whether the solicitation occurs after death or while death is imminent; however, general advertising directed to associated professions or the public at large would not constitute a violation of this section.
  • Firms shall not pay or offer to pay a commission or anything of value to third parties, such as medical personnel, nursing home and hospice organizations or employees, clergy, government officials or others, to secure deceased human remains for funeral or disposition services.
  • Firms shall ensure that all staff do not use alcohol or drugs to the extent that such use adversely impacts their ability to carry out his or her obligation as a funeral professional.
  • Firms shall not shall not employ anyone convicted of any crime involving immoral conduct.
  • Firms shall not offer to sell or arrange the sale of funeral goods or services on a preneed basis in violation of any applicable laws or regulation.

 

IV.  Obligations to their Staff

Ethical Principle: Firms have an ethical obligation to their staff to both operate their businesses in accordance with legislation and to treat their staff fairly.

 

Code of Practice

  • Firms must comply with the requirements of all relevant legislation at all times. This includes:
    • Health and Safety at Work etc. Act 1974
    • Working Time Regulations
    • The National Minimum Wages Regulations 2015
    • Any other relevant regulations or requirements
  • Staff should be paid at least the Living Wage and where the total hours worked including overtime would reduce their hourly rate to below the Living Wage, overtime should be paid in addition.
  • Firms should ensure that staff receive adequate training for all tasks that they are likely to have to partake in.
  • Staff should be provided with workwear and protective clothing and equipment at no cost to themselves.
  • Arrangements should be made to ensure their safety, e.g. through the use of vehicle tracking, time-keeping apps, regular check-in calls, etc.
  • IV Subsistence should be paid to all staff working away from the Firm’s premises in accordance with HMRC guidelines.

 

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Privacy policy

Background:
This Policy applies as between you, the User of this website and Pure Cremation Ltd the owner and provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the website and any Services or Systems therein.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the website;
  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
  • “Cookie” means a small text file placed on your computer by Pure Cremation Ltd when you visit certain parts of this website. This allows us to identify recurring visitors and to analyse their browsing habits within the website. Where e-commerce facilities are provided, Cookies may be used to store your cart. Further details are contained in Clause 10 and Schedules 1, 1A and 2 of this Policy;
  • “Data” means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
  • “Pure Cremation Ltd” means Pure Cremation Ltd 4&5 The Galloway Centre, Hambridge Lane, Newbury, RG14 5TL;
  • “Service” means collectively any online facilities, tools, services or information that Pure Cremation Ltd makes available through the website either now or in the future;
  • “System” means any online communications infrastructure that Pure Cremation Ltd makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • “User” / “Users” means any third party that accesses the website and is not employed by Pure Cremation Ltd and acting in the course of their employment; and “website” means the website that you are currently using (www.purecremation.co.uk) and any sub-domains of this site (e.g. subdomain.purecremation.co.uk) unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

  • 2.1 name;
  • 2.2 date of birth;
  • 2.3 gender;
  • 2.4 job title;
  • 2.5 profession;
  • 2.6 contact information such as email addresses and telephone numbers;
  • 2.7 demographic information such as post code, preferences and interests;
  • 2.8 financial information such as credit / debit card numbers;
  • 2.9 IP address (automatically collected);
  • 2.10 web browser type and version (automatically collected);
  • 2.11 operating system (automatically collected);
  • 2.12 a list of URLS starting with a referring site, your activity on this website, and the site you exit to (automatically collected); and
  • 2.13 Cookie information (see Clause 10 below).

3. Our Use of Data

  • 3.1 Any personal Data you submit will be retained by Pure Cremation Ltd for as long as you use the Services and Systems provided on the website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months.
  • 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
  • 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
  • 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:
    • 3.4.1 internal record keeping;
    • 3.4.2 improvement of our products / services;
    • 3.4.3 transmission by email of promotional materials that may be of interest to you;
    • 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.
  • 3.5 we do not store credit card details nor do we share customer’s credit card details with any 3rd parties

4. Third Party Websites and Services

Pure Cremation Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Powell and Pure Cremation Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control

  • 5.1 Pure Cremation Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
    • 6.1.1 use of Data for direct marketing purposes; and
    • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the website without providing any Data at all. However, to use all Services and Systems available on the website you may be required to submit Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing your own Data

  • 8.1You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

  • 9.1 Data security is of great importance to Pure Cremation Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Cookies

  • 10.1 Pure Cremation Ltd may set and access Cookies on your computer. All Cookies used by the website are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Pure Cremation Ltd has carefully chosen these Cookies and uses them to facilitate certain functions and features of the website. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the website and are designed to give us a better understanding of our users, thus enabling us to improve the website and our services.
  • 10.2 Certain features of the website depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 10.4.
  • 10.3 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
  • 10.4 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
  • 10.5 The Web Site also uses third-party Cookies. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings.
  • 10.6 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

11. Changes to this Policy

Pure Cremation Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

 

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Website terms and conditions

Background:
This agreement applies as between you, the User of this website and Pure Cremation Ltd, the owner(s) of this website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately. No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the website;
  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
  • “Pure Cremation Ltd” means Pure Cremation Ltd. whose registered office is at Amelia House, Crescent Road, Worthing, BN11 1QR;
  • “Service” means collectively any online facilities, tools, services or information that we make available through the website either now or in the future;
  • “Services” means the services available to you through this website, specifically funeral services;
  • “Payment Information” means any details required for the purchase of Services from this website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
  • “Purchase Information” means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;
  • “Premises” Means our place(s) of business located at 4&5 The Galloway Centre, Hambridge Lane, Newbury, RG14 5TL;
  • “System” means any online communications infrastructure that Pure Cremation Ltd makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • “User” / “Users” means any third party that accesses the website and is not employed by Pure Cremation Ltd and acting in the course of their employment; and
  • “website” means the website that you are currently using (www.purecremation.co.uk) and any sub-domains of this site (e.g. subdomain.purecremation.co.uk) unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions do not apply to customers procuring Services in the course of business.

4. Intellectual Property

  • 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pure Cremation Ltd, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
  • 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Pure Cremation Ltd.

5. Third Party Intellectual Property

  • 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
  • 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pure Cremation Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this website on other sites may do so only to the home page of the site www.purecremation.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Pure Cremation Ltd. To find out more please contact us by email at info[@] purecremation.co.uk.

  • 8.1 When using the enquiry form or any other System on the website you should do so in accordance with the following rules:
    • 8.1.1 You must not use obscene or vulgar language;
    • 8.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
    • 8.1.3 You must not submit Conte that is intended to promote or incite violence;
    • 8.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
    • 8.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
    • 8.1.6 You must not impersonate other people, particularly employees and representatives of Pure Cremation Ltd or our affiliates; and
    • 8.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
  • 8.2 You acknowledge that Pure Cremation Ltd reserves the right to monitor any and all communications made to us or using our System
  • 8.3 You acknowledge that Pure Cremation Ltd may retain copies of any and all communications made to us or using our System.
  • 8.4 You acknowledge that any information you send to us through our System or post may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

9. Accounts

  • 9.1 In order to procure Services on this website and to use the facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the website as we may not require payment information until you wish to make a purchase. By continuing to use this website you represent and warrant that:
    • 9.1.1 all information you submit is accurate and truthful;
    • 9.1.2 you have permission to submit Payment Information where permission may be required; and
    • 9.1.3 you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

  • 9.2 It is recommended that you do not share your Account details, particularly your username and password. Pure Cremation Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
  • 9.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pure Cremation Ltd immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, Pure Cremation Ltd accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information.
  • 9.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

10. Termination and Cancellation

  • 10.1 Either Pure Cremation Ltd or you may terminate your Account. If Pure Cremation Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
  • 10.2 If Pure Cremation Ltd terminates your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
  • 10.3 Pure Cremation Ltd reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
  • 10.4 You have the right to cancel your order for the Services within the statutory 14 day cooling-off period. This period begins when you receive written confirmation of your order from Pure Cremation Ltd. If the provision of the Services commences within the cooling-off period, your right to cancel under this provision shall end.
  • 10.5 If orders or payments are cancelled for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases.
  • 10.6 If you terminate your Account any non-completed orders or payments will be cancelled and you will be refunded any monies paid in relation to those orders.

11. Services, Pricing and Availability

  • 11.1 Whilst every effort has been made to ensure that all descriptions of Services available from Pure Cremation Ltd correspond to the actual Services, Pure Cremation Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.4 for incorrect Services.
  • 11.2 Where appropriate, you may be required to select the required Services.
  • 11.3 Pure Cremation Ltd does not represent or warrant that such Services will be available. Availability indications are not provided on the website.
  • 11.4 All pricing information on the website is correct at the time of going online. Pure Cremation Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
  • 11.5 In the event that prices are changed during the period between an order being placed for Services and Pure Cremation Ltd processing that order and taking payment, [provision of Services shall commence as per your order and you will be charged the original price.

12. Provision of Services

  • 12.1 Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.
  • 12.2 Pure Cremation Ltd shall use its best endeavours to provide the Services with reasonable skill and care.
  • 12.3 Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.
  • 12.4 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake. Pure Cremation Ltd will ensure that any necessary corrections to the Services provided are made within 7 working days.
  • 12.5 Pure Cremation Ltd reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
    • 12.5.1 Any use or enjoyment that you may have already derived from the Services;
    • 12.5.2 Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of Pure Cremation Ltd.

Such discretion to be exercised only within the confines of the law.

13. Privacy

Use of the website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

14. Disclaimers

  • 14.1 Pure Cremation Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 14.2 No part of this website is intended to constitute advice and the Content of this website should not be relied upon when making any decisions or taking any action of any kind.
  • 14.3 No part of this website is intended to constitute a contractual offer capable of acceptance.
  • 14.4 Whilst Pure Cremation Ltd uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

15. Changes to the Service and these Terms and Conditions

Pure Cremation Ltd reserves the right to change the website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If Pure Cremation Ltd is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

16. Availability of the Website

  • 16.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 16.2 Pure Cremation Ltd accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

17. Limitation of Liability

  • 17.1 To the maximum extent permitted by law, Pure Cremation Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its Content at their own risk.
  • 17.2 Nothing in these Terms and Conditions excludes or restricts Pure Cremation Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Pure Cremation Ltd.
  • 17.3 Nothing in these Terms and Conditions excludes or restricts Pure Cremation Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the website.
  • 17.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

18. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

19. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

20. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Pure Cremation Ltd.

21. Communications

  • 21.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info at purecremation dot co dot uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
  • 21.2 Pure Cremation Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us..

22. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Pure Cremation Ltd shall be governed by and construed in accordance with the Law of England and Wales and Pure Cremation Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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Accessibility

1. Guidelines and standards
Pure Cremation is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst Pure Cremation strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

2. Contact us
We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Pure Cremation website, please do not hesitate to contact us.

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How can we help?

Call us today on 0800 033 7737 to discuss your needs

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