Pure Cremation Terms of Business

Information about our privacy policy, terms and conditions, acceptable use policy and how we address accessibility on our website;


Our terms of business

1. Estimates and Expenses

Our price list sets out the services we agree to supply. This is an indication of the charges likely to be incurred on the basis of the information and details we know at the current time. While we make every effort to ensure the accuracy of our price list, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral; however, we will give you a best estimate of such charges. The actual amount of the charges will be detailed and shown in the final invoice. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges, where applicable, and at the rate applicable when we prepare the invoice.


2. Payment Arrangements
The funeral account is due for payment at least 48 hours prior to the funeral taking place, unless otherwise agreed by us in writing. If you fail to pay us in full on the due date we will charge a late payment fee of £250 and may charge you interest:

We may recover (under Clause 3) the cost of taking legal action to make you pay.


3. Indemnity
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms.

This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs.


4. Data Protection
Words shown in italics are defined in the Data Protection Act 1998 (“the Act”). We respect the confidential nature of the information given to us and, where you provide us with personal data (“data”), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services.

In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data.


5. Cooling-Off Period
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling-off period of fourteen days.

If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.


6. Termination
This agreement may also be terminated before the services are delivered:

  1. by us if you fail to honour your obligations under these Terms and
  2. by you communicating to us in writing, terminating your instructions.

If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.


7. Standards of Service
We strive to provide a high quality service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details you have provided, and advise you of alternative arrangements.


8. Agreement
Your continuing instructions will amount to your continuing acceptance of these Terms of Business. Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted:

Nothing in these Terms restricts or limits our liability for death or personal injury. This agreement is subject to English Law. If you decide to commence legal action, you may do so, in any appropriate UK Court.


Privacy policy

Pure Cremation is committed to protecting your privacy and the personal information that you provide to us. This policy outlines how we use, share, and protect any personal information that you give us when you use this website or use our services.


If you decide you no longer give consent to receive marketing communications at any time contact us email at info@pure.cremation.co.uk, Charlton Park Crematorium, Charlton Down, Andover SP11 0TA. Or call us on 0800 033 7737


Background:
This Policy applies as between you, the User of this website and Pure Cremation Ltd the owner and provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the website and any Services or Systems therein.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:


2. Data Collected

Without limitation, any of the following Data may be collected:


In addition to the above we also process your information for the purposes of our own legitimate business interests:

You may choose to opt-out of some or all of the above by emailing info@pure.cremation.co.uk or in writing at Charlton Park Crematorium, Charlton Down, Andover SP11 0TA.


3. Our Use of Data


4. Third Party Websites and Services

Pure Cremation Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Powell and Pure Cremation Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.


5. Changes of Business Ownership and Control


6. Controlling Access to your Data


7. Your Right to Withhold Information


8. Accessing your own Data

Under the General Data Protection Regulation (GDPR) you have rights with regard to your personal data.


You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.


9. Security


10. Cookies


11. Changes to this Policy

Pure Cremation Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.


Website terms and conditions

Background:
This agreement applies as between you, the User of this website and Pure Cremation Ltd, the owner(s) of this website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately. No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:


2. Age Restrictions

Persons under the age of 18 should use this website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.


3. Business Customers

These Terms and Conditions do not apply to customers procuring Services in the course of business.


4. Intellectual Property


5. Third Party Intellectual Property


6. Fair Use of Intellectual Property

Material from the website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.


7. Links to Other Websites

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pure Cremation Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


8. Links to this Website

Those wishing to place a link to this website on other sites may do so only to the home page of the site www.purecremation.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Pure Cremation Ltd. To find out more please contact us by email at info[@] purecremation.co.uk.


9. Accounts

Your creation of an Account is further affirmation of your representation and warranty.


10. Termination and Cancellation


11. Services, Pricing and Availability


12. Provision of Services

Such discretion to be exercised only within the confines of the law.


13. Privacy

Use of the website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.


14. Disclaimers


15. Changes to the Service and these Terms and Conditions

Pure Cremation Ltd reserves the right to change the website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If Pure Cremation Ltd is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.


16. Availability of the Website


17. Limitation of Liability


18. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


19. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


20. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Pure Cremation Ltd.


21. Communications


22. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Pure Cremation Ltd shall be governed by and construed in accordance with the Law of England and Wales and Pure Cremation Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.


Accessibility

1. Guidelines and standards
Pure Cremation is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst Pure Cremation strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.


2. Contact us
We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Pure Cremation website, please do not hesitate to contact us.

Call us today:

0800 182 2160

Have any questions about our Terms of Business or need advice about our service? Our dedicated team offers expert guidance and support.