Every review below has been provided by real users of our services. The Trustpilot reviews relate to our pre-paid plan, and Reviews.io are from bereaved families who have entrusted us with the care of a loved one.
Saw the advert on tv. I went on to the website and sorted out my funeral plan on line. Quick and easy to do.
I am writing on behalf of my husband as well as from myself. My husband is not well enough. Everything from my initial enquiry ( accompanied by a long list of questions) to receiving the brochure promptly and the application forms went very smoothly. I am glad to have found you especially as all the lockdown troubles were causing me great concern.
Excellent service. Friendly staff, everything was explained well to me and all questions answered politely
I chose Pure Cremation as the cost was within the budget we had. But right from the start they treated me with compassion and care. Nothing was too much trouble. I would recommend them.
Helpful. Friendly, explained everything, listened to my questions, very happy with their customer service in this potentially sensitive service
Pleasant helpful staff, did everything over the phone with no fuss and all the paperwork arrived a few days later. I recommend it to a friend who was interested.
I'm so glad I choose pure creations it was was simple and easy to do I'm more than happy at least I'm reassured about everything one happy woman Michelle from Birmingham Thankyou
I would say that the procedure of purchasing a plan from Pure Cremation was straight forward and without complications.
Done on line very simple Easy to understand No problems
very comprehensive advice given in a sympathetic way
Very pleasant and felt at ease. No hard sale which in my books is very good they went over anything I didn't understand. I give them 15/10
Very polite and helpful gave me time to think. The plan was set up very quickly with just a few simple questions
A very pleasant experience from start to finish , professional to the point and easily understood.
The whole experience was very professional and customer friendly.
This was a simple plan to set up. My contact was helpful in keeping in touch until I was ready to start. He gave me all the data simply, answered my questions, was patient and the whole process once we began was easy and did not take long. Very much recommended for anyone looking to take out a plan to keep their funeral simple and much cheaper than the usual. I feel confident my relatives will be able to make arrangements easily and without fuss.
i am pleased to have sorted my funeral at last The person i spoke to was very helpful and courteous and made it easy for me to explain what .i wanted.Altogether a good experience in this day and age to find someone who knows his job and does it very well.Thank you yours sincerely Anthony Holloway.
I only used Pure Cremation because of the Pandemic as all our family live scattered across the UK. I found Michaela so helpful, sympathetic to my circumstances and considerate. The gentleman that called with my husbands ashes was very friendly and prompt. Thank you to all concerned
Really helpful and reassuring customer service. They answered all my questions and reassured me. I felt like I was part of the family. Very reasonable price and I went for a monthly payment plan which is very affordable.
Easy to understand policy and easy to arrange. The lady who arranged a Pure Cremation policy for ma and my sister was lovely. She was very professional and explained everything in a clear and concise way. I would not hesitate to recommend to family and friends.
found the whole experience brilliant they understood what i wanted and didn,t try to sell me anything i didn,t want. they were kind, curtious and sensitive to the situation. would recommend them to anyone.
Pure Cremation could not have been more helpful. Excellent service throughout at difficult times. Excellent value too and significantly cheaper than a quote from another provider.
From the first phone call to when my husbands ashes were returned to us , the whole family were treated with respect , kindness , compassion and understanding .nothing was to much trouble, they did everything , a huge Thankyou to Rebecca Soroush who dealt with all the paper work and was always there if we needed to ask any questions and kept us updated through the whole process, the 2 gentlemen who came to collect my husband were lovely , respectful and professional , Rick who hand delivered my husbands ashes back and who kept us updated with date and time my husbands ashes would be returned , huge Thankyou to all of you . Pure cremation were extremely supportive and understanding and kind at a very distressing time. Would have no hesitation in recommending pure cremation , can’t thank them enough .
I simply can't praise Pure Cremations and the service they offer enough. From the first phone call to arrange collection of my grandmother to the hand delivery of the ashes, they got everything perfect. Arranging collection of the body was as simple and as expeditious as possible despite all the legalities that had to be fulfilled, and the lady who dealt with me on the phone could not have been more courteous and warm. The two gentlemen who came to collect my grandmother were extremely professional and respectful, and really aput my mind at ease that she would be in good hands. From then on communication over the telephone was exemplary, I was updated at every step with clear information. Finally, the gentleman who delivered the ashes back to us again was exceptionally courteous, respectful and professional. This style of cremation may not be for everyone, but to anyone who would be looking for a service like this, I would not hesitate for a second in recommending Pure Cremation. I only wish I had remembered the names of everyone who dealt with us... my heartfelt thanks to you all.
Excellent Service helpful and friendly and always punctual thank-you
From my first telephone call to the delivery of my dad's ashes Pure Cremation was compassionate and very helpful. The person who delivered the ashes kept us informed about when he would arrive and was very compassionate.
Very professional and friendly staff and easy to set up. The ashes were delivered with kindness and respect and I would thoroughly recommend Pure cremations
Would highly recommend Pure Cremation, for any of your funeral needs. John Munro was excellent to deal with, and even though I was torturing him, was always there to advise on what was happening regarding, removal of my Uncle's remains, and the cremation itself. It certainly made things a lot easier. Can't praise him highly enough