Terms of Business | Pre-Paid Funeral Plan
Thank you for considering a Pure Cremation Pre-paid Funeral Plan.
This document tells you who we are, how our plans work and how any changes can be made to your plan. It also explains what to do if there’s a problem, as well as other important information you might need.
We offer two types of funeral plan. If you pay for your plan by single payment or instalments between 6 and 60 months you have a Trust-based plan.
If you have chosen our Over 50s plan you will pay by monthly instalments until you reach the age of 90 (or, should you die sooner, until your death).
We have some words that we use throughout this document and to help you understand them we’ll explain their meaning first.
When we say “you”, “your”, “I” and “my” we mean the person the plan is for.
When we use the phrase “Pure Cremation Ltd”, we’re talking about the part of our business that will provide the funeral at the time it is needed.
The word “representative”, is the person who’ll arrange your funeral when you die. This may be a family member or a solicitor.
“We”, “us” and “our” refers to Pure Cremation Funeral Planning Ltd. This is the part of our business you purchase your plan through.
Your plan is an agreement between you and us. Your agreement is made up of this document, your application form and your plan summary. We’ll issue the plan summary when you buy your plan and it will confirm what’s included.
Who can buy a plan?
You must be a UK resident and be over 18 when you buy a Trust-based plan.
If you’re buying an Over 50s backed plan you must be a UK resident and aged at least 50 at your next birthday and under the age of 75. Your payments will continue until you reach the age of 90 (or, should you die sooner, until your death).
How does my plan work?
Your cremation will be provided by Pure Cremation Ltd on your death as long as you’ve paid for the plan in full. If you’re paying by instalments, there are some differences. You’ll find details of these in the “How do I pay for my plan?” section.
We only cover funerals carried out in mainland United Kingdom excluding the Highlands and all Islands. If you die outside of our coverage area we can help bring you back but there’ll be an extra cost for this. If you are travelling abroad we would recommend you take out a travel insurance policy which will cover the costs of returning your body to the UK. Once your body is returned we can carry out your cremation in line with your wishes. Alternatively, we may be able to help pay towards the cost of a cremation in the place that you die but we do not guarantee to cover the entire cost of this. We DO guarantee to cover the cost of a cremation carried out by us in the UK.
What’s included in my plan?
Before you buy, you can find what’s included in our plan either in our brochure or on our website.
All our plans include our fees for the collection of your body within the United Kingdom (excluding Highlands and all Islands), the coffin and return of your ashes as well as the cost of the cremation itself and any doctor’s fees for cremation papers (what are commonly referred to as third party fees or disbursements).
When you buy your plan, you’ll get a plan summary. This will confirm what’s in your plan. If certain things that your plan includes today aren’t available at the time of your funeral, we’ll provide reasonable alternatives.
What’s not included in my plan?
Our plans are specifically designed for those who want a Pure Cremation. This is a simple, unattended cremation that takes place at a time and place of our choosing. Our plans never include the following:
- The use of a hearse or limousine
- A funeral ceremony at the crematorium
- A minister or celebrant
- The option to choose the crematorium
- Mourners attending the committal at the crematorium (this can be requested and paid for at the time)
How do I pay for my plan?
You can pay for your plan in one of three ways:
- In full
- In instalments over 6 months to 5 years
- In monthly payments until you reach the age of 90 (or, should you die sooner, until your death)
If you choose to pay by instalments over 1-5 years, you’ll pay an extra 4% per year (you can pay over 6 months at no extra cost). You’ll be told the total amount you’ll pay when you buy the plan.
Can someone else pay for my plan?
If you choose the monthly payment option, then payments need to be made from your own bank account. For the other payment options, another person can pay for your plan but if they don’t pay, you’re still responsible. This means that you or another person will have to pay for your plan. You’ll own and control your plan and will receive the documents relating to it. If the person paying for your plan is paying by instalments, that person must be 18 or over.
If you’d like to change the person who pays for your plan, you can contact us using the details at the end of this document.
Lasting Power of Attorney or Court of Protection
You may be appointed as an attorney under a Power of Attorney (or equivalent legal documents in Scotland) or have been authorised as a deputy by the Court of Protection to make decisions for someone else. If so, you may be able to buy a plan for that person. Please contact us for further information.
How can I pay and when will I be entitled to my plan?
The answer to that depends on whether you have bought a Trust-based plan (where you’re paying in a single payment or between 6 months to 5 years) or an Insurance backed Over 50s plan with low monthly payments.
What happens when I die?
Your representative should contact Pure Cremation They’ll need to provide us with the registrar’s certificate for burial or cremation (the Green Form) and sign some simple forms that we send to them by post or email. We’ll then take care of the rest.
If you have died at home or in a nursing home we’ll send a team out straight away to collect your body. If you have died in hospital then we usually have to wait until we have the Green Form from the Registrar or hospital release form issued by the hospital.
The Trust-Based Plan
Paying in full
You can pay by cheque, credit or debit card. We’ll send you your plan documents within 14 days but you’ll be completely covered straight away.
Paying by instalments over 6 months to 5 years
If you choose to pay for your plan over a period of 6 months to 5 years the cost of your plan will be split evenly over the term you have chosen. The instalments will be collected monthly by Direct Debit.
Once your plan has been paid in full there will be no more to pay. If you die before all instalments have been paid, your representative will need to pay the rest of the balance.
Can I pay a deposit towards my plan?
Yes, if you’re paying by instalments, you can pay the amount of deposit you want at the start of your plan and this will reduce your monthly payments.
Once all the instalments have been paid
You’ll be entitled to what’s in your plan as soon as it’s needed.
What if payments are missed on instalment plans?
It’s important that you contact us as soon as you can if you (or the person paying for the plan) is finding it difficult to pay the instalments.
If you miss 3 instalments in a row, we may cancel your plan and give you back the money paid, less our administration fee. However, if you contact us we can pause your plan for a mutually agreed period of time.
Can I make one-off payments to pay off my plan more quickly?
You can make one-off extra payments on any instalment plan at any time to reduce your balance.
If you do this, you’ve then got two options. You can reduce the number of instalments left to pay or you can carry on paying for the plan over the same number of instalments.
We’ll reduce the instalments to reflect the lower balance. We’ll confirm the new instalments and provide you with a new payment schedule and the total payable over the term. If someone else is paying for your plan, we’ll send them the new payment schedule. Please contact us to arrange a payment.
Can I pay my plan balance in full earlier than agreed?
Yes, you can pay the rest of the balance on your plan at any time.
You can contact us using the details below and we can tell you the balance left to pay if you make full settlement before the next monthly instalment is due.
We’ll work out the balance by taking the amount you have already paid from the total amount that would have been paid if you’d chosen this shorter period in the first place.
Refunds made by us
If we need to pay any money back to you, we’ll pay it to you even if another person is paying for your plan.
Our Over 50s Plan
Low-cost monthly payments
If you have chosen our Over 50s plan you will make monthly payments until you reach the age of 90 (or, should you die sooner, until your death). The payments will be taken monthly by Direct Debit by Scottish Friendly Assurance Society Limited.
You’ll find examples of what you might pay in our brochure. The cost of your monthly payments will depend on your age when you take out the plan and will not increase.
You can get a personalised quote online or by calling us.
Your quote will tell you what your monthly payments will be however if you have a birthday between your quote and when you buy your plan then this might change the amount to be paid each month. We’ll confirm the monthly payment amount in writing when you buy your plan.
If you die in the first 24 months from the start date of your plan
If you die within 24 months from the start date of your plan all the payments you have made will contribute towards the current cost of a Pure Cremation, but your representative will have to pay the difference.
If you die after 24 months from the start date of your plan
If you die after 24 months and your monthly payments are up to date, there won’t be any more to pay.
Missed Over 50s Plan monthly payments
If you miss a payment and it remains unpaid for a period greater than 2 months your plan will be cancelled, and you will not receive any money back. It is very important that you contact us immediately if you are having difficulty making your payments.
What happens if I die and monthly payments have been missed?
If you die after 24 months from the plan start date and have missed a monthly payment for a period no greater than 2 months, your representative can pay those instalments and there will be nothing more to pay. These missing monthly payments will need to be paid before the cremation takes place.
When will my monthly payments be collected?
We’ll collect payments monthly by Direct Debit. You (or the person paying for your plan) can choose a payment date between the 1st and 28th day of the month. Your plan payments will be collected on the same day each month. If this payment date is on a weekend or on a bank holiday, we’ll collect the instalment just after that date.
How we keep your money safe
If you have taken a Trust-based plan your money will be placed into the Pure Cremation Funeral Plan Trust. This has been established in accordance with the terms of the Financial Services and Markets Act 2000 which sets out the legislation that applies to funeral plans.
The Trust is completely separate from the Pure Cremation business and is managed by a majority of independent trustees.
We receive an allowance to meet our initial costs of selling and arranging the plan.
When you die funds are released to us so that the cremation can be provided. Money can also be released in other circumstances; for instance, if you or we cancel your plan, your money (less the administration fee applicable at the time of purchase) will be refunded to you.
Managing the money
The money is managed by WH Ireland plc who are regulated by the Financial Conduct Authority. They are tasked to invest the money in accordance with the investment policy of the Trust. This policy is reviewed each year to ensure a cautious and ethical approach is maintained by the investment managers.
Over 50s Plans
When you buy an Over 50s plan from us we purchase a whole of life policy from Scottish Friendly. Scottish Friendly is one of the largest mutual life companies in the UK and has been around since 1862. They manage assets worth over £2.7 billion and are authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority.
What if we go out of business?
We’re confident this won’t happen. But in this unlikely event, the money will be protected in one of two ways:
If you have a trust based plan the trust is under the control of the independent trustees. The trustees will work with the Funeral Planning Authority and is under obligation to instruct a replacement funeral director to provide your funeral. Alternatively the funds will be returned to your estate.
If you have an insurance based plan Scottish Friendly will arrange for an alternative funeral director to carry out your funeral.
How do I make changes to my plan?
If you need to make changes to your plan please contact us. We will try to be as flexible as possible in accommodating your needs.
Can I transfer my plan to someone else?
If you have a Trust based plan you can transfer the funeral plan to someone else, who will become the new plan holder. We’ll need your written consent to transfer the plan to someone else.
We’ll issue a new plan summary in the name of the new plan holder.
How can I change my personal details/address?
Let us know if you change your name, address or bank details or any other information that may affect your plan.
What other changes can be made to my plan?
We don’t know what’s going to happen in the future. There may be a change in the law or tax rules that affects the way we carry out the cremation. This may mean we need to apply extra charges (or pay you money back). If there are extra charges we will work to keep these as low as possible but we may have to ask you or your representative to pay for these.
What if I don’t use my plan?
If your plan hasn’t been claimed 12 months’ after your death or your 110th birthday, whichever happens first, we’ll write to your last known address to see if your plan is still needed. If we don’t get a response within 2 months, we’ll assume that your representative has chosen not to claim the plan benefits. We’ll then have the right to cancel your plan and keep any payments you’ve made.
What if I lose my plan documents?
If you lose any documents just call or email us, using the details below and we’ll send you a replacement.
How do I cancel my plan?
Cancelling within 30 days of the start date
No matter what type of plan you have you can cancel your plan within 30 days of the date you received your plan documents without giving any reason and receive a full refund.
You can cancel your plan by using the details below to get in touch.
- By email: [email protected]
- Or by writing to us at:
Pure Cremation Funeral Planning Ltd, 4&5 The Galloway Centre, Hambridge Lane, Newbury, RG14 5TL
You may wish to use the cancellation form below.
Cancelling your plan more than 30 days after the start date
If you have a Trust-based plan and ask us to cancel your plan after 30 days we’ll pay you back the payments made for your plan less our £350 administration fee.
If you’ve paid less than £350 when you cancel, you’ll receive nothing.
If you want to cancel an Over 50s plan your payments will stop but we will not refund the monthly payments paid.
You’ll need to write to us at the address above if you want to cancel.
Our right to cancel your plan
We can cancel your plan if:
– we’re not able to carry out what’s included in your plan due to circumstances beyond our control.
– you don’t keep up the monthly payments on your plan and a premium remains unpaid for a period greater than 2 months.
How do I make a complaint?
If you want to make a complaint, you should contact our Customer Experience Director by phone e-mail or post.
- Phone: 0800 033 7737
- Email: [email protected]
Customer Experience Director, Pure Cremation Group Ltd, 4&5 The Galloway Centre, Hambridge Lane, Newbury, RG14 5TL
How we manage your complaint
We’ll be in touch within 5 working days to let you know we’ve got your complaint.
We’ll keep you updated on our investigation and try to sort out the complaint fully within 28 days. If we can’t finish our investigation within this time we’ll let you know how we’re getting on.
If you’re not happy with our response to your complaint, you can take your complaint to the Funeral Planning Authority:
- Phone: 0845 6019619
- Email: funeralplanningauthority.co.uk/contact-us/complaint-form
Funeral Planning Authority, Barham Court, Teston, Maidstone, Kent, ME18 5BZ
Where you’ve bought online you can use the European online disputes resolution platform (until Brexit).
You can find this here. This is a free service that allows customers and traders to agree disputes out of court.
English Law applies to this agreement. Any claim made in a court relating to your plan will be dealt with by the Courts of England and Wales. If any part of the agreement doesn’t apply the rest of the agreement still stands.
This agreement is only for your benefit. No other person (including your representative or a person who pays for your plan) has any right to bring a claim under any term of this agreement.
What if I need to contact you?
You can contact us in the following ways for plan sales, lost plan documents, plan enquiries and general enquiries.
- Phone: 0800 033 7737
- Email: [email protected]
Pure Cremation Funeral Planning Ltd, 4&5 The Galloway Centre, Hambridge Lane, Newbury, RG14 5TL
This agreement is between you and Pure Cremation Funeral Planning Ltd (Registered in England number 09906976)
Our Registered office is at: Amelia House, Crescent Road, Worthing BN11 1QR
Our VAT registration number is GB273 6544 83