Pure Cremation | News and Events

Pure Cremation Sponsors Dying Matters launch event

“Our British reserve gets in the way of us having an open and honest conversation about how we would like to spend our last days, what is important to us and how we would like to be remembered.”

Pure Cremation is the 2018 headline sponsor of the Dying Matters in Your Community launch event, designed to kick-start a nationwide ‘big conversation’ about death.

It is the first time that the leading provider of direct cremations in the UK has sponsored this event, organised by Dying Matters, which is part of Hospice UK and campaigns to encourage people to break this last taboo and talk openly about dying, death and bereavement.

The event will be attended by around 100 representatives from the NHS, faith groups, the hospice movement, the Care Quality Commission and the Cremation Society of Great Britain.

Members of the public will also be there to get inspiration and advice on how to organise an event of their own to bring this challenging subject into the open during Dying Matters Awareness Week, planned for 14^th – 20^th May 2018.

Speakers will include author Kevin Toolis, whose book ‘My Father’s Wake’ was published last year, Gary Rycroft, chair of the Dying Matters Forum, Tracey Bleakley, Chief Executive of Hospice UK and Linda Magistris, CEO of The Good Grief Trust.

Catherine Powell, Customer Experience Director of Pure Cremation, said: “Our British reserve gets in the way of talking about how we want to spend our last days, what matters to us, and how we want to be remembered. Times have changed, and funerals are changing too, so it’s more important than ever to get this conversation going.

“In the absence of clear requests, grieving families go into “autopilot” and rely on the local undertaker to guide them through a traditional funeral, mainly because they’re in no state to research all of the options. The result may be an unsuitable funeral that costs more than the deceased would have wanted them to spend.

“Only one in four of us tell our families in advance what sort of funeral we would like to have, which is a great pity because chatting things through with loved ones can bring families closer together and ends confusion.

“Many people tell us that they want a celebration of life event at a favourite place, others reject the fuss and bother of a traditional send-off, but all are determined to remove uncertainty, prevent overspending and reduce distress.

“Having a conversation about your “goodbye” can be a very positive experience and Dying Matters Awareness Week is the biggest campaign in England, encouraging communities across the country to come up with their own events to get people talking about the only thing we can all count on.”

Events last year were diverse, ranging from coffee mornings and talks about palliative care to tours of crematoria and included some very public invitations to people to think about their mortality.

In Lincoln shoppers were invited to chalk up their ‘bucket list’ of things they’d like to do before they died, while the West Yorkshire town of Todmorden held 70 events in its ‘Pushing up the Daisies Festival’ which ended with a Firey Folky Funeral Feast.

Pure Cremation is the UK’s only dedicated provider of direct cremation – the no-fuss alternative to a traditional funeral. A direct cremation is a low-key affair in which the deceased person is collected and cared for before a cremation without any funeral service. The ashes are then returned to the family who can arrange their own farewells at a later date if they so wish.

Growing in popularity, direct cremations now account for in the region of seven per cent of all cremations in the UK. They appeal to people for a wide variety of reasons – some don’t like funerals, full stop, others don’t want to have a religious or formal ceremony. Some appreciate the freedom to arrange a very personalised farewell on a separate occasion, for others the sheer simplicity of the concept is attractive.

Catherine explained: “Families hold all sorts of commemorations after a direct cremation – be it scattering ashes in a favourite woodland, a thanksgiving service in the local church or lighting candles around the globe to join a scattered family together.

“Whatever their reasons, more people are choosing direct cremations for themselves, particularly after experiencing the direct cremation of a friend or relative.”

The Dying Matters In Your Community Launch Event is being held at Woburn House Conference Centre, Tavistock Square, London WC1H 9HQ, on 6 February 2018 and is fully booked.  The first session will be streamed live on the Dying Matters Facebook page https://www.facebook.com/DyingMatters/ from 10-10:20.

Going from strength to strength

We are delighted to be celebrating the anniversaries of four full-time staff who joined us Spring 2016 – Louise Minards, Jerome Bennett, Harriet Castle and Paul Rea. Jerome was the only new team member with any funeral experience and this was immediately put to good use collecting the deceased, returning to our client care facility and then taking them safely to the crematorium each day. We’d like to pay tribute to his hard work and endurance over the last year – working long days and covering thousands of miles a week to ensure we look after clients across England and Wales.

Paul Rea our ashes return specialist had worked with us previously and has fully justified our belief that his quiet commitment to customer service would be a real asset. His role carries quite a responsibility – he is the one team member that most of our clients meet, and could be described as the “face” of Pure Cremation..

As demand for this style of service continues to grow our founders, Bryan and Catherine, need to focus more on managing the business. We’re fortunate to have found another experienced full-time driver, Karl, ably supported by Steve, Gerrard and Wayne who together cheerfully share the on-call rota as well as covering the country looking after clients as needed, whether that’s a 4.00am start or an 8.00pm finish.

Louise and Harriet came to us with open minds, having had no previous experience in funeral service. Both have been eager to learn and more importantly to serve, understanding that everything they do has an impact on the customers’ experience. It’s a real pleasure to work with them, and I know that our newest recruit, Louise Kiely will benefit from their expertise and warm approach.

In the months ahead these founder members of our team will play a key role in training new colleagues, sharing what they have learned, making sure that we continue to set the standard for this style of send-off.

What to do with the ashes?
It can be difficult to decide what to do with the ashes after a cremation, especially if you aren’t sure what is allowed. Some families know exactly what they want, others need time to decide. A few just don’t want to think about this at all, which means some ashes stay with us for months, even years.

The Catholic church recently announced that cremated remains should be interred in consecrated ground, not kept at home or scattered. Hindus and Sikhs have never been permitted to keep the ashes at home, but must arrange to have them scattered into running water; a number of boat charter companies on the Thames can assist with this.

What about the rest of us? We’re all familiar with the official options (local churchyard or cemetery) but funeral styles are changing partly because religion plays little or no part in most people’s lives and because many of us now live far from where we were born.

The families who select a Pure Cremation choose a wide range of different things, from incorporating ashes into beautiful glass jewellery to dividing one set of remains into 50 small portions to be buried in special places around the world. People are astonishingly creative in their quest to create meaningful rituals and resting places for their loved ones.

Catherine has written a blog “Do’s and Don’ts of Scattering Ashes” to give those looking for the perfect spot some guidance. Click Here to read it.

In the News
A key part of our mission to widen choice includes raising awareness of Direct Cremation and the work of Pure Cremation. Our management team are always alert to opportunities to achieve this and we were very pleased to be able to contribute to Radio 4’s consumer programme, You & Yours, on 20th June featuring an interview with Anne Moir who chose Pure Cremation to look after her beloved Mum earlier this year and afterwards expressed her readiness to help spread the word about this style of farewell. We are deeply grateful to Anne and to those others who have agreed to their positive experiences being shared in the Media.

There is considerable interest in our enterprise in the business press too – co-founder Bryan Powell has already been interviewed by on-line publication Mergers & Markets and was selected by Business Quarterly for a piece in their next edition.

Our most recent contribution featured as part of an piece examining the biggest change in the funeral profession – this appeared in the business pages of the Telegraph on August 21st.

Any new market opportunity will naturally attract good providers and bad providers. Direct Cremation is no exception and below you’ll find a link to our guide to choosing the right funeral provider for you. We hope this will be picked up by the media, but in the meantime share with with everyone you know!

In early July 2017 the Fairer Finance report (sponsored by Dignity) looked at the care needed when buying a pre-paid funeral plan. When reports like this are published every provider must review their set up and practices to ensure each are fit for purpose. Complacency is simply not an option. We are very proud that our simple scheme is easy to understand with no hidden costs and the funds available for the cremation are not eroded by hefty commissions to third party re-sellers or the plan managers. Click the link below for our full response.

RESPONSE TO FAIRER FINANCE REPORT
HOW TO CHOOSE A DC PROVIDER

The results are in!

In the last newsletter we launched our on-line survey programmes for everyone visiting the Planning Ahead page of the website. Thank you to all who have completed the short questionnaire, your answers give us a valuable insight into why people want a plan, and why the Pure Cremation Pre-Paid Funeral Plan appeals to them.

Here are the headline results:

There is a confirmed, gradual shift away from traditional funerals as people seek something more appropriate and personal.

A third of Pure Cremation Funeral Plan customers had originally considered a traditional funeral before taking out one of our plans, but 27% didn’t want a fuss, 16% were of no religious denomination, while 14% admitted not liking funerals.
Wanting a farewell party, protecting loved ones from financial stress and avoiding “fuss” were the most popular reasons for choosing a funeral plan.
When it comes to choosing the Pure Cremation Plan 57% of respondents highlighted the attraction of our simple, low-cost pricing structure, while 42 % cited rising funeral costs in general.

Catherine Powell, our Customer Experience Director, said: “Our survey shows a range of reasons for choosing direct cremation, with the freedom to create a more personal farewell listed as a key factor. More than half of respondents didn’t want loved ones to mourn their deaths, while even more wanted to spare them from the stress of arranging their funeral.”

We also surveyed prospective customers through our website, asking on a scale of one to ten, how likely they were to purchase one of our plans. Nearly half of these respondents scored 8 out of 10 or more citing our standard of service, savings, a dislike of other options, and direct cremation meeting the needs of the individual.

The awareness about this service is still very low but even people hearing about it for the first time are open and receptive to this new way of doing things. That’s why we’re investing in substantial campaigns to let many more people know they have this choice.

The survey results help shape our communications and campaigns and have real value, that’s why we offer a monthly prize draw for all survey respondents and we’re delighted to announce the prize draw winners for May. June and July are: K Hall, R Hardy-King and H Franklin who have each been sent an M&S gift card with a value of £100!

Carefully Chosen

The demand for our services has reached a level that allows Pure Cremation to make considered choices about key elements such as the coffin and the ashes container to ensure that these express our values as effectively as our staff do.

Last September Bryan and Catherine travelled to see whether one of Europe’s biggest coffin manufacturers could help us include a simple, quality coffin with great eco-credentials without increasing our price.

Most families will never see the coffin but it really matters to Catherine and Bryan that this is the best value and quality available and delivers the same level of care given to every family, whether they attend the committal or not.

They were impressed by the solid pine coffin which is sourced from managed forests, assembled with minimal glue or metal and has a distinctive, non-traditional shape that allows gentler handling of the deceased. A perfect expression of our ethos. As well as being the greenest coffins used in the UK they’re delivered by the lorry load, minimising the carbon footprint of our supply chain, and they even assist the cremation process, reducing the consumption of gas.

PLUS last week we received the official certificate and stamp proving that these elegantly simple coffins meet the UK industry standards (and then some).

Striving for customer excellence

We recognise that very few of us like to discuss funerals, never mind our own, so we aim to ensure that every customer contact is simple, friendly and compassionate.  So, whether you contact us to buy a funeral plan for your-self or someone else, or call to make urgent arrangements for a loved one, we are here to help you and to make it as easy as possible.

We recently launched a review system and we’re really pleased and encouraged by the feedback – with 209 reviews, 193 of you have given us 5 stars and 13 of you gave us 4 stars.

There is still more work to be done. We don’t expect 5 stars from all our customers but we do want to ensure we get it right for 100% of you every time.

The freedom to choose…

As you may know, Pure Cremation was founded to meet the needs of customers who wanted something other than a traditional funeral with all its formality and expense and it’s great to know we are providing a service that is valued.

Our reviewers often tell us why a direct cremation was the right choice for them, here are just a few of the lovely stories they have shared with us.

My aunt passed away at the fine age of 95 having outlived most of her friends. Most of her relatives live afar in New Zealand and USA. Pure Cremation provided a first-class service. Their team collected my aunt from her care home in a professional and compassionate manner. They arranged a simple cremation and personal delivery of her ashes to me at a specified time. They also provided all necessary certification paperwork allowing me to take her ashes to New Zealand for a family memorial.  Peter J

Dad’s ashes will be interred in his local churchyard as he requested in his Will and we’re having a party at his village hall. All much better and more personal than a standard funeral!  Casey C

Through using Pure Cremation, we have saved approx. £4,000 on what would have been a dreary and overpriced standard funeral. Instead we are having a family get together and picnic in celebration of my brother’s life, and will be scattering his ashes on the beach where he walked his dogs. How much nicer is that! Kim E

Onwards & Upwards