We've made arranging a Direct Cremation as simple as possible.
- Call our team on our Freephone number and we'll take all the details we need over the phone. We're available 24 hours a day, 7 days a week.
- If death has occured at home, nursing home or hospice and the Coroner is not involved we will arrange to come straight away. If death has happened in hospital we'll need either the green certificate from the Registrar or the Coroner's Order for Cremation before we can collect the deceased. YOU must register the death in the district where the death occurred, we are not allowed to do this for you.
- We will send you the cremation forms that require your signature, usually by email but some clients prefer to use the post. Once these are returned and payment has been received we will collect the deceased and carry out the cremation. In exceptional circumstances we may arrange to visit you to collect papers en-route to the deceased's location.
- You will receive an invoice by email once you have instructed us. We prefer to receive payment by bank transfer which is simple to arrange even if you don't have access to on-line banking. Simply present the invoice to your bank and they can arrange a transfer. Releasing funds from the deceased person’s bank account is straightforward. Simply present our invoice and an original death certificate. This can be a huge relief to families.
- Where possible the cremation will usually take place within 7 days of receiving the signed paperwork. If you require the cremation to take place sooner please let us know.
- The cremation will usually take place at the crematorium of our choice. We use a number of crematoria across the country and the cremation will take place within 72 hours of your loved one’s arrival at the crematorium. More details of the crematoria we use can provided on request.
- For an additional charge we offer the option to choose a particular crematorium from our network and to witness the committal. However please note that it is not possible to have a service or ceremony of any type and no more than 10 people may attend.
Your loved one’s cremated remains will be available for collection from the crematorium four working days after the committal. If you would like us to return the ashes you can choose either hand delivery on a mutually agreed day within 28 days of the cremation for no additional cost or if you'd prefer to specify a day and time for their return the cost is £150.
- We no longer use couriers for returning cremated remains because all UK couriers have added cremated remains to their list of prohibited items. This means that if the ashes are lost not only will clients have no access to compensation but the courier could take action against the sender.
Death at Home or in a Nursing Home
When someone passes away in a private residence or nursing home it is usual for the body to be taken into our care at the earliest opportunity once the death has been verified by a qualified person. Our protocols are based on the best practice guidelines from the British Medical Association and on the legal requirements for cremation. We are experts in ensuring everything is done correctly but we are happy to explain our process to any GP or care home employee who has any questions.
The British Medical Association Guidelines advise GPs to produce the Medical Cause of Death Certificate for Registration as quickly as possible. PLEASE NOTE: There is NO requirement to see the body before the GP does this.
Occasionally a care home will try to insist that families use a local funeral director for the initial transfer of a resident. This is NOT necessary and you should be consulted before any decision is made to instruct a local funeral home, particularly as this may cost you more than a transfer carried out by our team.
The cremation cannot take place until the person has been examined by two doctors (unless the coroner is involved). This is A LEGAL REQUIREMENT and the law states that the first MUST be a Doctor who has seen the person within the last 14 days. We work with GPs to ensure that all of the legal requirements are fulfilled.
Pure Cremation now offer 24/7 collection from home or nursing home within the vast majority of our coverage area. Our team will liaise with the relevant doctors to ensure that all of the necessary paperwork is completed. Pure Cremation is the only direct cremation provider investing in the additional staff, vehicles and equipment required to offer this extra care.
We are working towards providing complete continuity of care across the whole of England and Wales but there may occasions when a family will still need to engage a local firm in the first instance. Our team will be happy to assist you with this if necessary.
If death has occurred at home or in a nursing home simply call 0800 033 7737 day or night, to get expert advice about what should happen next.
The Coroner must be informed if:
The deceased has NOT seen a doctor in the last 14 days
Death was unexpected
The deceased had an operation in the last 12 months
The deceased is the subject of a DoLS Order (Deprivation of liberty Safeguarding Order)
In these cases the coroner MUST be informed immediately. Call 101 and ask for your local police force who will put you through to the on-duty coroner's officer.